EPFO's new WhatsApp service: Millions of PF account holders will get balance and claim information at home

The Employees' Provident Fund Organization (EPFO) has launched a 24-hour active WhatsApp helpline service for its millions of stakeholders. Through this new facility, account holders can simply write 'Hello' to get information about their PF balance, details of the last 5 transactions, and track their claim status in real-time.

EPFO has clarified that this service is secure and members can also receive assistance in their regional languages. The organization has advised users to stay alert against fraud. Members should only contact the official EPFO business account with a 'green tick'.

EPFO has made it clear that it will never ask any member for their password, [Aadhaar Redacted] linking-related personal information, UAN (UAN) pin, or OTP (OTP) via WhatsApp. This service has been designed with full attention to security standards. Along with the WhatsApp service, EPFO has achieved significant success in resolving pending complaints and legal cases.

Recent data indicates that the number of pending cases at EPFO is at its lowest level ever. A record reduction in court cases has been noted over the past year, with nearly a 45% improvement in serious disputes older than 10 years, enhancing the experience for stakeholders.

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